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China National Heavy Duty Truck Group Co. Ltd.

Sinotruk Jinan Sales & Service Co., Ltd.

Warranty Rule

1.Summary

1.1. The quality warranty is an important action for China National Heavy Duty Truck Group Co. Ltd.. The warranty department should do this work well.

1.2. the suitable product :HOWO series, HOWO A7 series, Sitrak Series, HOKA series, Golden Prince Series, sold by office branch: SINOTRUK Jinan Sales & Service Co., Ltd.

1.3. Warranty content: within the warranty period of HOWO series, HOWO A7 series, Sitrak Series, HOKA series, Golden Prince Series due to the reason of product material, manufacturing and installment quality, the whole truck or part of truck breaks, the customer service center will serve the client in duty without extra charge. 

2. Stipulation of warranty

2.1. The valid date should be the date that seller issue invoice to the final user.

2.2.   The warranty period

2.2.1 Truck for road use:

Basic parts: Within 12 months, for engine parts ,the driving distance does not exceed 120,000 Km; for the other parts , the driving distance does not exceed 100,000km; warranty ends whichever of these time or driving distance occurs first.

Important parts: Within 12 months or the driving distance does not exceed 60000 KM, warranty ends whichever of these time or driving distance occurs first.

Common parts: Within 12 months or the driving distance does not exceed 30000 KM, warranty ends whichever of these time or driving distance occurs first.

category

Warranty item

Warranty period and distance

Basic parts

 engine

Engine body, shaft, connecting rods, cylinder heads, fly wheel, cylinder sets, inlet and out let pipe, oil pan, fly wheel housing

 12 months or 120000

KM, warranty ends whichever of these time or driving distance occurs first.

The others

Cab frame, frame, axle, steering unit, unit housing, balancing axle

12 months or 100000

KM, warranty ends whichever of these time or driving distance occurs first.

  

category

Warranty item

Warranty period

Important parts

Engine

Cylinder lining, fuel pump, piston, gears, valves, rods, oil pump, cylinder ring, starter, turbocharger, air pressure, water pump, radiator, fuel tank,

12 months or 60000 KM, warranty ends whichever of these time or driving distance occurs first.

Transmission

Gears, shift unit, synchrony. Unit, main shaft, counter shaft, reverse shaft

Clutch

Shift system, clutch, clutch cylinder

PTO

PTO housing, gear

Axle

Front and rear axles parts except bearing, oil seal and housing

Brake

Brake valves, mechanisms, brake cylinder,

others

Steering hydro pump, steering connecting rod, drive shaft, spring, disc rim, tipper piston, cargo box, tires

 

Plus: the warranty period of the unmarked parts above will be executed as the rule of common parts marked above.

2.3 As regards all truck models used for contruction works, mining works, or used on bad road and off road condition, the warranty period will be 6 months and the warranty distance will be 60000 Km. Others will be 30000 Km, 12 months or 60000 KM, warranty ends whichever of these time or driving distance occurs first.

2.4 Military trucks will adapt to special contract between government and Jinan Special Vehicle Co.,Ltd.

 

3. Quality warranty stipulation

3.1 Quality warranty request will be valid only when the user provide the full valid quality warranty card.

3.2 China national heavy duty truck group co. Ltd. only execute quality warranty to the whole truck or chassis, and will not assume responsibility for the changes on truck or chassis without permission of China national heavy duty truck group co. Ltd..

3.3. China national heavy duty truck group co. Ltd  does not assume responsibility for the parts not admitted by it.

3.4 China national heavy duty truck group co. Ltd. does not assume responsibility for damages due to overload, incorrect operation and accident.

3.5 If the user refuse and prevent the user service center to inspect, repair and analyze the truck normally by any excuse , the user should assume all damages.

3.6 If the truck exceeds forced warranty distance or and has not been warranted in the Heavy Truck Repair Center, China national heavy duty truck group co. Ltd. will not be responsible for the warranty, it will only provide service with charges.

3.7 Within warranty period, if the truck is separated, changed and repaired privately by the unit and person beyond China national heavy duty truck group co. Ltd. service center and makes it is impossible to analyze and research the problem reason, China national heavy duty truck group co. Ltd. will not be responsible for any warranty.

3.8 If the truck is separated and changed to the parts not manufactured by China national heavy duty truck group co. Ltd. without the permission of China national heavy duty truck group co. Ltd., China national heavy duty truck group co. Ltd. will not be responsible for the damage occurred the un-reasonable changing and installment.

3.9 China national heavy duty truck group co. Ltd. will not be responsible for the wrong operation and personal rescue or other rescue beyond the truck.

3.10 If truck mileage meter seal is opened or damaged without permission of China national heavy duty truck group co. Ltd., China national heavy duty truck group co. Ltd. will not be responsible for quality warranty. 

3.11 If the mileage meter is damaged and can not certain the distance, then the following rule should be used to accumulate exact distance: date count from the date of buying, road used truck will be counted 400KM per day, others be counted 200 KM per day.

3.12 Normal consumed parts, fragile parts, oil etc. is not suitable to quality warranty.

Any technical service you need from us, kindly send letter to service@sinotruk-howo.com. Our technician will reply you in 24 hours.


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Global sales hotline
Tel: 0086 531 58768110
Fax: 0086 531 85912517
Email: export@sinotruk-howo.com

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